Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or you can collect it in person from our work space in Plymouth (UK)
We only deliver in UK mainland.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Delivery times depend on the type of delivery. Deliveries can take 3 to 5 working days. Delivery times will vary due to some products being made to order and the expected time to your door will be stated in the postage and packaging section of the product description.
How much do I pay for delivery service?
Standard delivery starts at £1.10 for greeting cards, £2.90 for large letter size items and £4 for small parcels. The price goes up accordingly depending on size and weight of your order. At the moment, we send our parcels with Royal Mail 1st class signed-for, but bigger orders might be sent by a courier. Our drop-shipping orders are sent directly from the supplier to you.
As we also sell other brands, if you are ordering from multiple brands please expect to receive some delivery packages separately.
We do our best to be eco-friendly with our packaging. We may use up-cycled cardboard for the outer packaging.
How do I return an item?
Items must be in their original condition and original packaging.
You can post the item you wish to return, postage to be paid by you.
After verifying all the details, we will send you a confirmation email and send the refund minus the original postage.
How long do I have to return an item?
All returns must be made within 14 days of the e-mail confirming shipment.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society. Refunds onto PayPal can take up to 30 days and are subject to PayPal’s regulations. Any returns received outside the aforementioned time of 30 days will not be accepted.
What should I do if the refund amount is incorrect?
Mistakes can happen so just send us an email and we will solve the problem as quickly as possible.
‘Magushi’ reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Can I exchange my products?
This is not really possible; we will issue a refund and you can purchase a new item on our website.