How do I return an item?
Items must be in their original condition and you will be required to present the corresponding receipt.
If you are not able to visit our shop, you can post the item you wish to return, postage to be paid by you. After verifying all the details, we will send you confirmation email and send the refund minus your postage.
How long do I have to return an item?
All returns must be made within 30 days of the e-mail confirming shipment.
Do I have to pay anything to return my items?
Physical returns to our shop are free of charge, otherwise you must pay your own postage.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
What should I do if the refund amount is incorrect?
Contact us at email@example.com and we will solve the problem as quickly as possible
‘Magushi.co.uk’ reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Can I exchange my products?
‘Magushi.co.uk’ will issue a refund and you can purchase a new item in store.
How long do I have to make an exchange?
All exchanges must be made within 30 days of the e-mail confirming shipment.